Terms of service

Terms of Service

Welcome to Superior Waterproofing Products. These Terms of Service govern your access to and use of our website and the purchase of any goods from our store. By using our website, you agree to comply with and be bound by the following terms.

1. General

  • This website is operated by Superior Waterproofing Products.

  • All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

  • We reserve the right to update, modify, or replace any part of these Terms at any time without notice.

2. Products & Descriptions

  • We strive to ensure that all product descriptions, images, and pricing are accurate.

  • Product images are for reference only and may differ slightly from the delivered item.

  • Customers are responsible for determining the suitability of products for their intended use.

3. Orders & Payments

  • All orders are subject to acceptance and availability.

  • Full payment is required before orders are processed and dispatched.

  • We reserve the right to cancel or refund orders at our discretion.

4. Shipping & Delivery

  • We aim to dispatch orders within 2–5 business days of receiving payment.

  • Delivery times may vary depending on location and courier schedules.

  • We are not responsible for delays caused by shipping carriers.

5. Returns & Refunds

  • Please refer to our Returns Policy for full details.

  • We do not accept change-of-mind returns.

  • Faulty or damaged products must be reported within 7 days of delivery for a return to be considered.

6. Limitation of Liability

  • Superior Waterproofing Products is not liable for any loss or damage arising from the misuse of our products.

  • Customers must follow all usage and safety instructions provided.

  • To the extent permitted by law, our liability is limited to the replacement or refund of the item.

7. Privacy

  • Your personal information is handled in accordance with the Australian Privacy Principles (APPs).

  • We only use your data to process orders and communicate with you about your purchases.

  • We do not sell or share your personal information with third parties without your consent.

8. Governing Law

  • These Terms are governed by the laws of New South Wales, Australia.

  • Any disputes will be resolved under the jurisdiction of the NSW courts.

9. Contact Us

If you have any questions regarding our terms or your order, please contact us at:
📧 accounts@superiorwaterproofingproducts.com.au